We do not have any evidence of malicious access or use of these credentials. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We now filter and remove these credentials from all files sent to Customer Support. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. 5 GlobalProtect App 5.1 Release Information Revision Date: FebruReview important information about Palo Alto Networks GlobalProtect app software, including new features introduced and workarounds for open issues. This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). Please provide support for the panw panos globalprotect log type. In case the auto-adjusted MTU value for GlobalProtect gateway side tunnels is not low enough and we are seeing fragmentation-related issues or performance impact, we can set the preferred value statically on the tunnel interface (see Tunnel Interface MTU section). For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. The Global Protect VPN client provides a secure connection to your personal and web page storage via the N: and Q: drives for Windows 10/8.1/7 computers.
Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows.